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Terms & Conditions

Introduction

The website www.melitakas.gr is an electronic commercial store selling products via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name Melitakas, based in Heraklion, Crete and legally represented. Electronic contact address info@melitakas.gr, telephone line of the online store: 2814000559, (hereinafter for the sake of brevity the COMPANY).

The following terms and conditions will apply to the use of the online store with the brand melitakas.gr which is located at www.melitakas.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and sells products is considered The user agrees and unconditionally accepts the following terms and conditions, without any exceptions.If any user does not agree with these terms, then he owes it his responsibility to refrain from visiting, using the website as well as from any transaction or use e-shop services.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store.

Information provided & Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. The online store provides the content (eg information, names, photos, illustrations), the products available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) a visitor to the online store or a third party for reasons related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information available from him and / or any permitted third party interventions in products and / or services and / or information available through it.

Intellectual property rights

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark melitakas.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties.

Any text that exists on our blog and has not been written by us, the sources are listed.


User Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. Obliged not to use the online store with the brand melitakas.gr for:

1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of any person

2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc.

3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements),

4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party;

5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files, or programs designed to interrupt, damage, destroy, or equip the operation any computer software or hardware, 6. intentional or unintentional violation of applicable law or regulations;

7. harassment of third parties in any way,

8. collect or store personal data about other users.

Limited license

Melitakas.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: you may not modify the website and its elements in any way or reproduce or present them in public, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by present.


Privacy

The COMPANY, created this website with the sole purpose of serving their customers. The melitakas.gr website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPX). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website melitakas.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement relates exclusively to your personal data, which you provide to us during your orders on this website.


What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, mailing address, email address and telephone number, or a unique device identification number.

Generally

The information provided voluntarily by the users of the mentioned website, is used by melitakas.gr, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed. their orders. The information collected by melitakas.gr through the website aims to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with the company. Melitakas.gr does not distribute to any other organization or partner that is not connected to the COMPANY the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

Gathering information

Melitakas.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to info@melitakas.gr.

Use of Information

Melitakas.gr collects 2 types of information about users:

(1) information that the user gives us when registering as a customer,

(2) information that the user gives us in order to execute his order from melitakas.gr. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order.

Additionally, you may be asked for more specific information, such as shipping details of an order or details about an offer you have requested. THE COMPANY makes use of the information you give us during the electronic submission of the form, in order to contact you regarding

a) the delivery of the order at your place,

b) for confirmation and identification of the customer in any necessary case,

c) its special offers,

d) receipt of prizes after a lottery.

You have the opportunity to choose whether or not you want to receive such communications from the COMPANY by sending your request via e-mail to info@melitakas.gr

Secure Transactions

The COMPANY is committed to ensuring the security and integrity of the data it collects about the users of its website. The COMPANY has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone)


Payment methods

You may pay for your order by one of the following methods:

  • Credit / Debit cards
  • Paypal
  • Bank Deposit
  • Cash on Delivery (available only for orders to be delivered in Greece with an extra cost of 1.90€ per order)

Please note that it is not possible to combine different payment methods for one order.

All payments are cleared in Euros (€) and the charge will appear in your own currency with applicable currency exchange rates at the time of the transaction. We do not charge any currency exchange fees.
Credit or Debit card transactions will be processed by our trusted partner banking institutions which provide all the guarantees of security in electronic transactions via online security systems. We do not keep a file with your credit or debit card data on our servers.
For PayPal payment option, please refer to their site for full terms and conditions of use.


Product availability


Our company takes all necessary measures to ensure that there is adequate stock of all product codes in our store in Heraklion. However, occasional shortage may occur in some product codes. In case of lack of availability of a product we will contact you in order to inform you about the time of new receipt of the product you have chosen. If the product you have chosen inadvertently is not notified by us that it is temporarily missing or canceled then we will contact you again to arrange for the delivery of another product or the cancellation of your order
Product availability and information is subject to modification from time to time with or without prior notice.


Delivery


The processing of electronic orders starts every day at 9:00 am.

The products are delivered from Monday to Friday. On Saturday deliveries are by arrangement and have an extra charge.


Delivery times

  • Within Greece: 1-4 working days (depending on accessibility)
  • Within the European Union or the United Kingdom: 1-6 working days (depending on accessibility)
  • Rest: 6-15 working days (depending on accessibility)


After completing your order, we email you the shipping number, so you can track your order.

Our company is not responsible for any delays in the delivery of products when unbalanced factors enter the process. For example, it is not responsible for delivery delays due to loading-unloading intermediates, means of transport strikes or other strikes that affect the movement of goods. In this case we will contact you to arrange a new delivery date.


Shipping cost

Your order is shipped with a courier company.

For shipments in Greece
The minimum cost is 1.90 €, which is remodeled according to the weight of your order.

• For purchases over € 30, shipping and cash on delivery in Greece are FREE

For shipments to Europe Union and United Kingdom 

• Fixed shipping cost 15 €. COD is not supported.

For shipments to the rest of the world

• Fixed shipping cost 22 €. COD is not supported.


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